je8's Privacy Policy

je8 (referred to hereinafter as "we", "us", or "the platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy and protection of our users' personal information. This privacy policy will inform you about what information we collect, how that information is used, who it may be shared with, and how you can maintain control over your information.

By using je8's website or services, you will be considered to have accepted the terms of this privacy policy. We may update this policy from time to time — if changes are made, you will be notified in an appropriate manner.

This privacy policy applies to all je8 services, including website browsing, account registration, deposits and withdrawals, playing games, receiving customer support, and participating in any promotional activities. This policy applies to all users aged 21 and above.

je8 may collect the following types of personal information:

• Identity Information: Full name, date of birth, national ID number or passport number (for age verification purposes).
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals); no bank card or full bank account details are stored.
• Technical Information: IP address, browser type and version, device information, cookie data, and log files.
• Usage Information: Game play history, bet amounts, deposit and withdrawal transactions, and browsing activity on the platform.
• Communication Records: History of interactions with the customer support team via live chat or email.

We collect information in the following ways:

• Information you provide directly at the time of account registration.
• During the processing of deposit and withdrawal transactions.
• When contacting customer support.
• When participating in promotional activities or tournaments.
• Automatically while browsing our website (via cookies and log files).
• Through authorized third-party verification agencies to fulfill applicable legal and regulatory requirements.

The collected information is used for the following lawful purposes:

• Creating, managing, and verifying accounts.
• Securely processing deposit and withdrawal transactions.
• Confirming age verification (to comply with the 21+ rule).
• Providing customer support and resolving complaints.
• Preventing fraud, money laundering, and other illegal activities.
• Managing VIP programs and bonuses.
• Ensuring the security and stability of the platform.
• Implementing and monitoring responsible gaming policies.
• Complying with applicable laws and regulations.
• Sending promotional communications with your consent.

If you consent to receiving promotional emails or messages, je8 may send you information about bonus offers, tournaments, and special promotions. You may withdraw this consent at any time — to do so, contact the support team by email or live chat.

je8 never sells your personal information or transfers it to unauthorized third parties for commercial purposes. However, some information may be shared in the following limited circumstances:

• Payment Processing: Payment gateways such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to complete transactions.
• Identity Verification Services: Necessary information may be provided to authorized verification agencies to verify account identity and age.
• Technology Partners: Technology service providers required for platform operations (hosting, security, game providers) receive limited information under strict confidentiality agreements.
• Legal Obligations: Information will be disclosed when required to comply with court orders, lawful requests from government authorities, or applicable law.
• Fraud Prevention: Relevant information may be shared with authorized parties for the purpose of detecting and preventing fraud.

je8 uses software from various reputable game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi). These providers may receive limited technical information necessary to deliver game services — however, they do not directly receive your identity or financial information.

je8 takes industry-standard technical and administrative measures to keep your information secure. These include:

• Securing all website traffic through SSL (Secure Socket Layer) encryption technology.
• Storing sensitive information (such as passwords) in encrypted form.
• Following a data minimization principle in information collection.
• Data security training for staff and strict access controls.
• Regular security audits and vulnerability testing.
• Automated monitoring systems to detect suspicious activity.

However, no digital system can guarantee complete security. You also have a responsibility to keep your password and account information confidential.

je8's website uses cookies and similar technologies (such as local storage). Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Required to ensure the core functionality of the website (login sessions, security).
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor and improve website usage.
• Security Cookies: To prevent fraud and unauthorized access.

You can control or disable cookies by going into your browser settings. However, disabling essential cookies may cause some website features to not work properly.

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (this may not be possible in all cases due to legal obligations).
• Right to Restrict Processing: In some cases, you may request that the processing of your information be limited.
• Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.
• Right to Lodge a Complaint: If you are dissatisfied with the processing of your information, you may contact us directly.

To exercise these rights, contact our support team by email or live chat. We will endeavor to respond within a reasonable time after receiving your request.

je8 retains your personal information only for as long as necessary. The retention period is determined based on the following:

• The duration for which your account remains active.
• Legal requirements relating to financial records.
• Fraud prevention and dispute resolution requirements.
• Self-exclusion records under responsible gaming policies.

Even after account closure, certain information may be retained for a specified period for legal and regulatory reasons.

je8's services are for individuals aged 21 and above only. We do not knowingly collect information from any minor. If there is any doubt about a person's age during verification, we may request additional proof and, if necessary, suspend the account. If it becomes known that information from a minor has been collected by mistake, it will be deleted immediately.

je8 may update this privacy policy from time to time. If any significant changes are made, we will:

• Display the updated date on the website.
• Notify registered users by email or live chat.
• May obtain new consent for significant changes.

If you continue to use je8's services after changes are made, you will be considered to have accepted the updated policy. Therefore, it is recommended that you visit this page regularly.

As part of our responsible gaming program, we monitor users' gaming patterns and behavior. This information is used to identify potentially problematic gambling patterns and to provide assistance to users when needed. To learn more about responsible gaming, visit our Responsible Gaming page.

If you request self-exclusion, we will retain your information in a way that allows the necessary verification to be carried out if you attempt to open an account again in the future.